News
Use the Teach-Back Method to Confirm Patient Understanding
June 16, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
News
Clarifying the Roles of Hospitalist and PCP
May 31, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
News
Engaging Your Patients in Decision-Making Processes Yields Better Outcomes
- Vicente J. Velez, MD, FHM
April 26, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
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News
Name Recognition, Personalization Key to Patient Experience
February 23, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
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News
Hospitalists Play Vital Role in Patients’ View of Hospital Stay
September 9, 2015
Special Reports
Resident Education, Feedback, Incentives Improve Patient Satisfaction
Hospitalists' Role in Improving Patient Experience: A Baldridge Winner's Perspective
Cognitive, Emotional Memory Disconnect Impacts Patient Satisfaction
Rise of the Chief Patient Experience Officer
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