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News
Defining Patient Experience: ‘Everything We Say and Do’
- Mark A. Rudolph, MD, SFHM
January 26, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
Article
The Power of Emotional Intelligence for Hospitalists
- Farzana Hoque, MD, MRCP (UK), FACP
February 1, 2023
Emotions drive people, people drive performance. This oft-quoted expression provides a simplified explanation of emotional intelligence, but let’s dive a little deeper and consider its importance...
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News
Adopting the patient’s perspective
December 20, 2017
Taking the time to speak with patients not only demonstrates respect but also reduces their worries and discomfort.
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News
Battling biases with the 5 Rs of cultural humility
April 25, 2017
The Cultural Humility Work Group set out to develop a simple, universal framework to provide a foundation for strengthening communication skills and raising awareness of cultural humility.
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News
Everything We Say & Do: What PFACs reveal about patient experience
March 9, 2017
Patient and Family Advisory Councils provide a tool for understanding the patient perspective.
News
Hospitalists Should Endorse Their Team Members
November 29, 2016
Patients should feel assured about who is caring for them
News
Use Whiteboards to Enhance Patient-Provider Communication
November 1, 2016
Hospitals are confusing places—this basic tool can help simplify things
News
How to Better Connect with Patients
- Michael Donlin, ACNP-BC, FHM
October 5, 2016
This brief mindfulness exercise can enhance your sense of empathy
News
Using Brochures, Business Cards to Make Personal Connection with Patients
September 4, 2016
One of the major concerns expressed by patients is the time spent with them by their provider
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News
Tips for Communicating with Empathy
July 28, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.