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Opinion
Everything We Say And Do: The physician patient
- Neha Sharma, DO
September 27, 2017
As both a cancer survivor and a physician, I am able to integrate empathy and diligence by putting myself in my patients’ shoes.
News
Everything We Say and Do: Digging deep brings empathy and sincere communication
- Greg Seymann, MD, SFHM
August 18, 2017
With a little effort and introspection, we can channel motivation for a meaningful appreciation of the many things our patients offer.
Opinion
Everything We Say and Do: Take time to leave a good impression
- Meghan Sebasky, MD, FHM
June 28, 2017
The beginning and the end of a medical visit each have a significant impact on how patients view their overall experience with the physician.
News
Everything We Say and Do: Setting discharge goals and visit expectations
- Christine Hrach, MD
June 8, 2017
I always ensure at the end of my visit with a patient and their family that they know when to expect me to return to see their child again.
News
Everything We Say and Do: Hospitalists are leaders in designing inpatient experience
- Diane Sliwka, MD;
- Patrick Kneeland, MD;
- Rob Hoffman, MD
April 24, 2017
Three hospitalist leaders describe their approach to leading the design of the inpatient experience.
Opinion
Everything We Say and Do: Discussing advance care planning
- Mark A. Rudolph, MD, SFHM
March 31, 2017
Every health care encounter is an opportunity to better identify and document patients’ wishes for their care.
Article
Everything We Say and Do: Use familiar terminology to allay patients’ fears
- Larry Sharp, MD, SFHM
February 4, 2017
It is our responsibility to explain to patients' medical situation(s) to them in plain terms that they can comprehend.
News
Everything We Say and Do
- Trina Dorrah, MD, MPH
December 16, 2016
Read the chart, elevate your patients’ confidence.
News
Key Communication Tactics Highlighted in ‘Everything We Say and Do’
March 24, 2016
“Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
News
‘Everything We Say and Do’: Soliciting Goals from Our Patients and Their Families
- Diane Sliwka, MD
March 23, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.