Q: What additional changes do you hope to see in the remaining time with BOOST mentors?
A: We definitely hope to improve our process. We want to have implemented the tools and have a coordinated discharge process, and a centralized way to communicate the discharge plan. We found a lack of communication creates a barrier among disciplines, and we hope to correct that and become more customer-friendly to patients.
Q: How did your site’s BOOST mentor assist in the implementation process? What was the outcome?
A: Our site mentor helped with the clarification of data to be collected for measurement, keeping us on track with the toolkit, and served as another set of eyes. When you are in an organization, and even when you have the appropriate team, you always need somebody to say, “What do you think about this?” or “Did you think about this item?”
It’s another perspective, sharing gained knowledge from other organizations. That’s very critical.
SHM marketing coordinator Nadia Clenending contributed to this report.