Can you pinpoint one experience that you’ve had that made you realize you’re doing what you’re meant to do?
A: The biggest reward is always patient care. I enjoy the direct patient experience as much as I always have, and that’s what keeps me in the game.
What have you enjoyed most about your transition to a leadership role?
A: I really enjoy the position, not because of the hierarchy, but because of the opportunities afforded by it. I get to interact with hospital medicine staff and the department of medicine chair, and the vice chairs. I’ve been able to interact with others in hospital medicine across the country, and that has been a great experience.
Some hospitalists enjoy what they do because they don’t have to handle the business side of operations or deal with the administrative hassles that private physicians face. In your role, though, you do have to face those challenges. Is that a drawback?
A: I do have to pay attention to the numbers. That’s the bottom line. But it’s something I actually really enjoy. When it comes to awareness of the balance sheet, there’s a division between the leadership level and the clinician level. It’s hard to bridge that chasm of, ‘I’m here for patient care and I don’t necessarily focus on the numbers.’
How do you bridge the chasm?
A: It’s something we should be emphasizing more in hospital medicine. Some people may think it’s distasteful to think about, but it’s something hospitals do need to care about. There’s not enough of that trickling down. This is a huge area for potential growth. It’s important to have an understanding of the importance of the bottom line without feeling too much like it’s threatening the quality of the practice or getting in the way of what we want to be doing.
What other changes are in store for hospital medicine?
A: If you look at the traditional role of a hospitalist, you do a few things on the side of quality, but basically you’re seeing patients. The theory is there could be market saturation, because there are only a certain number of patients you can see in a hospital. But now hospitalists are seen as a physician resource that didn’t exist before. You have a group of doctors that understand patient care very well and are available to make changes and implement initiatives within a hospital. That’s going to lead to more roles besides direct patient care role. Hospitalists are going to be in charge of a number of administrative duties or assume administrative positions within hospitals. Because we’re branching out into other areas of hospital-based care, we’ll see more growth and still see high demand.
One of your primary medical interests is healthcare for Spanish-speaking families. Why is that so important to you?
A: My interest in working with the Latino population comes from my own background. I was a Spanish literature major at Northwestern University, and I’ve had a lot of opportunities to travel. When I started practicing, a large number of the patients were Latino. It became clear how important it is for us to understand what’s happening in our communities. We need to know what patients are coming in, what their demographics are, what their experiences have been, and what their needs are. Everything we do in a hospital translates to what’s happening outside the hospital.
Hospital medicine is quite a switch from Spanish literature. How’d that come about?
A: Actually, it was planned. I always knew I was going to medical school, but I really enjoy linguistics and language. I kept that balance. I didn’t want to be too science-oriented. It was one of those left brain-right brain things.