He gives an example: An ACE inhibitor—one of the CMS care process measures for AMI—is contraindicated in a patient. “The way the rules are, if the physician does not document the reason for not giving the medication, this will look like you simply did not meet that measure and will show up as a deficiency.”
It’s similar to billing and coding processes, says hospitalist Joseph Babbitt, MD, who works at the 25-bed Blue Hill Memorial Hospital in Blue Hill, Maine, “It’s not about what you do. It’s about what you document,” he says. “You can provide ‘the best care,’ but if you didn’t write down why an ACE inhibitor was contraindicated and not given, this will not show up as ‘the best care.’ ”
Another complicating factor, in the opinion of Matthew Szvetecz, MD, a hospitalist at St. Mary Medical Center, a rural hospital with 142 beds in Walla Walla, Wash., is severity indexes for determining patients’ underlying risk for complications and mortality “are very coarse–there could be small hospitals taking care of very sick patients that are not getting picked up because they do not have that level of detail in an interpretable format.”
More Accurate Results
It’s true smaller hospitals are more vulnerable to large swings in performance ratings. However, with fewer staff who need to buy into the process, these hospitals may have an advantage over larger institutions when launching quality improvement initiatives. Case in point: Gifford Medical Center, a 25-bed critical access hospital in Randolph, Vt.
Hospitalist Josh Plavin, MD, MPH, who is board certified in internal medicine and pediatrics, serves as Gifford’s medical director. The current hospitalist program consists of one hospitalist and three physician assistants who provide round-the-clock coverage. For the hospital’s quality improvement effort, all admitting staff, including the eight emergency room providers, must use the hospital’s systemwide, CMS-compliant order set. In addition, quality management staff participate in multidisciplinary rounds and help track performance measures for patients admitted to the hospital. According to Dr. Plavin, the hospital has been 100% compliant with CMS measures the past three quarters since instituting this system.
Dr. Voge agrees smaller hospitals better lend themselves to quality improvement initiatives. “If you have only three or four hospitalists with a contractual arrangement with the hospital, they’re going to be a little more open to ensuring that their numbers–and the hospital’s numbers–look good,” he notes.
Reference
1. O’Brien SM, DeLong ER, and Peterson ED. Impact of case volume on hospital performance assessment. Arch Intern Med. June 2008;168(12):1277-1284.