The Power of “Sorry”

Patrick O’Rourke works in the Office of University Counsel, Department of Litigation, Denver.

Cohen JR. Advising clients to apologize. Southern California Law Review. 1999;72:1009-1131.
Hickson GB, Clayton EW, Githens PB, et al. Factors that prompted families to file medical malpractice claims following perinatal injuries. JAMA. 1992 Mar;267(10):1359-1363.
Eisenberg D. When doctors say, “We’re sorry.” Time. 2005 Aug 15;166(7):50-52.

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