Dr. Calhoun joined the hospitalist group early on. Having practiced pediatric emergency medicine for eight years in Wisconsin, she interviewed for a similar position at CHCC but chose the nascent hospitalist program instead. “It was a very large hospital, and I saw huge growth potential for hospitalists,” she says. “There weren’t many rules, and I knew we’d create a niche for ourselves.”
Ralph Diaz, MD, joined the group in 2000. Two years later, he became Children’s Hospital Medical Group’s medical director, dealing with quality issues, patient safety, and revenue enhancement. He even mediates disputes between doctors for the 80-person multi-specialty group. Despite a dual workload as hospitalist and administrator, Dr. Diaz loves his job. “It’s what gets me up in the morning,” he says. “The acuity of illness of the children we treat and the fact that we see everyone—from a yuppie family in one room … to migrant farm workers in another—is exciting.”
Dr. Diaz visits with a patient. When community physicians learned that hospitalists at CHCC could relieve them of such duties as night calls, doctors began to refer patients there in large numbers.
A key CHCC efficiency component: compliance with clinical indicators.
Dr. Diaz visits with a patient. When community physicians learned that hospitalists at CHCC could relieve them of such duties as night calls, doctors began to refer patients there in large numbers.
Dr. Fields examines a patient. The CHCC program often admits very sick children—many of whom are under- or uninsured.
Dr. Diaz visits with a patient. When community physicians learned that hospitalists at CHCC could relieve them of such duties as night calls, doctors began to refer patients there in large numbers.
CHCC’s performance is tracked against national standards as well as against its own in order to ensure excellent, efficient care.
Dr. Diaz visits with a patient. When community physicians learned that hospitalists at CHCC could relieve them of such duties as night calls, doctors began to refer patients there in large numbers.
In order to promote efficiency at CHCC, subcommittees of hospitalists have been formed. The committees focus on streamlining patient throughput, eliminating barriers that prevent children from moving quickly through the ED.
Paramount Efficiency
CHCC’s hospitalist program isn’t an admitting service for community physicians’ convenience. It deals with very sick children, lean and mean reimbursement, $20 million annually in uncompensated care, and little to no financial margin of error. With 70% of its patients funded by Medi-Cal and others uninsured, the hospitalist program, says Todd Suntrapak, the hospital’s COO, needs to be lean and efficient and must retain stellar doctors. “Our population is medically underserved, reimbursements don’t always cover our costs, and we deliver millions of dollars of uncompensated care,” says Suntrapak. “Our hospitalists continue to elevate the quality of care with clinical pathways for over 25 conditions and are constantly improving efficiency.”