Read the chart, elevate your patients’ confidence.
Dr. Dorrah is regional medical director for quality and the patient experience at Baylor Scott & White Health in Round Rock, Tex. She is a member of SHM’s Patient Experience Committee.
Mass shootings. Bioterror attacks. Natural disasters. Wars. There’s seemingly no shortage of potential mass-casualty incidents (MCIs) that can lead health care professionals, including...
A report released earlier this year by KLAS Research identified more than 3,000 “highly satisfied” users of their hospital’s electronic health record (EHR), which has also been shown to be a...
I did not think that becoming a pediatric hospitalist would require me to become an expert in firearm injury, but here I am. Every day more than 300 people are shot in the United States.1,2 That fact...
With a majority of patients relying on physician ratings, hospitalists might consider countermeasures.
In my prior experience with hospitalists, the most frustrating situation was coming in and asking the patient to repeat their history over and over without appearing to have seen or read a chart. Also that a different hospitalist appeared every 2 or 3 days and asked for the history to be repeated again. It leaves you feeling you are just a number to be charged a bill with no real interest. These comments are in regard to my now deceased husband’s care through several admissions. As a retired RN I expect better and know it can be done. Your insight is so spot on and appreciated.